Developing a matrix to explore the relationship between partnering and total quality management in construction

Abstract

The findings of a theoretical analysis of an integrated approach for the use of Partnering and TQM are presented. A matrix approach is used to explore the extent to which Partnering may improve TQM implementation in construction. The matrix is based on 3 indexes, namely: the Degree of Partnering, the Degree of TQM and the Project Success Index and which enables the relationship between Partnering and TQM to be analyzed quantitatively. It also assists in understanding the trends of Partnering and TQM and their relationship to project performance. The results of a case study using this matrix are also presented. It is concluded that the integrated use of Partnering can facilitate improvements,..