Exploring healthcare communication models in private physiotherapy practice

Abstract

Objective: This project explored whether models of healthcare communication are evident within patient-physiotherapist communication in the private practice setting. Methods: Using qualitative ethnographic methods, fifty-two patient-physiotherapist treatment sessions were observed and interviews with nine physiotherapists were undertaken. Data were analyzed using thematic analysis. Results: In these clinical encounters physiotherapists led the communication. The communication was structured and focussed on physical aspects of the patient's presentation. These features were mediated via casual conversation and the use of touch to respond to the individual patient. Physiotherapists did not exp..