Simon Bell

Who We Are and How We Govern: The Effect of Identity Orientation on Governance Choice

Jan B Heide, Simon J Bell, Paul Tracey

Journal article  |  2022  |  JOURNAL OF MARKETING

The authors draw on emerging research in organization theory to suggest how different firm-level identity orientations (individual..

3 Ways Hospitals Can Boost Worker Engagement

Niharika Garud, Rakesh Pati, Victor Sojo Monzon, Simon Bell, Robyn Hudson, Helen Shaw

Scholarly Contribution to Database/Website  |  2022  |  Harvard Business Review

An analysis of six years of data from more than 80 hospitals and more than 192,000 employees in Victoria, Australia, adds to the e..

When the Honeymoon Is Over: A Theory of Relationship Liabilities and Evolutionary Processes

Danielle A Chmielewski-Raimondo, Ali Shamsollahi, Simon J Bell, Jan B Heide

Journal article  |  2022  |  JOURNAL OF MARKETING

The authors draw on the sociological theories of the “liability of newness” and the “liability of adolescence” to generate new ins..

Happier workers, healthier patients: An analysis of healthcare worker engagement and health service outcomes in Victoria

Simon Bell, Niharika Garud, Rakesh Pati, Victor Sojo Monzon, Josh Healy, Mladen Adamovic

Report  |  2022

Buyer-supplier relationship dynamics: a systematic review

A Shamsollahi, Danielle Chmielewski-Raimondo, Simon Bell, R Kachouie

Journal article  |  2021  |  Journal of the Academy of Marketing Science

Marketing scholars have long acknowledged that buyer–supplier relationships (BSRs) evolve over time. Nevertheless, truly dynamic c..

Frontline Employee Networks and Service Innovativeness

Ozlem Ozkok, Simon Bell, Jagdip Singh, Kwanghui Lim

Conference Proceedings  |  2020  |  Proceedings of the European Marketing Academy

It has been a preoccupation of services marketing and innovation scholars as well as managers of service organisations, find new w..

An Analysis of Engagement of Workforce and Health Service Outcomes in Victoria

Simon Bell, Niharika Garud, Rakesh Pati, Victor Sojo Monzon, Josh Healy, Mladen Adamovic

Report  |  2019

Frontline knowledge networks in open collaboration models for service innovations

Ozlem Ozkok, Simon J Bell, Jagdip Singh, Kwanghui Lim

Journal article  |  2019  |  AMS Review

Service organizations often view customer-facing or frontline employees (FLEs) as sources of inimitable knowledge valuable for inn..

The Temporary Marketing Organization

Allegre L Hadida, Jan B Heide, Simon J Bell

Journal article  |  2019  |  Journal of Marketing

Increasingly, marketing activity is carried out within temporary organizations, whereby teams are assembled to complete a specific..

Service Innovation from the Frontlines in Customer-Centric Organizations

Simon Bell, Ozlem Ozkok, Jagdip Singh, Kwanghui Lim

Book Chapter  |  2019

Meta-analyses of the literature on service innovation, defined as the introduction of new or enhanced offerings that increase cust..