Simon Bell

Frontline knowledge networks in open collaboration models for service innovations

Ozlem Ozkok, Simon J Bell, Jagdip Singh, Kwanghui Lim

Journal article  |  2019  |  AMS Review

Service organizations often view customer-facing or frontline employees (FLEs) as sources of inimitable knowledge valuable for inn..

The Temporary Marketing Organization

Allegre L Hadida, Jan B Heide, Simon J Bell

Journal article  |  2019  |  Journal of Marketing

Increasingly, marketing activity is carried out within temporary organizations, whereby teams are assembled to complete a specific..

Service Innovation from the Frontlines in Customer-Centric Organizations

Simon Bell, Ozlem Ozkok, Jagdip Singh, Kwanghui Lim

Book Chapter  |  2019

Meta-analyses of the literature on service innovation, defined as the introduction of new or enhanced offerings that increase cust..

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

JA Fehrer, S Benoit, L Aksoy, TL Baker, SJ Bell, RJ Brodie, M Marimuthu

Journal article  |  2018  |  Journal of Service Management

Purpose: The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global ..

Interorganizational Relationships Dynamics: A Systematic Review

S Bell, Ali Shamsollahi, Danielle Chmielewski-Raimondo

Conference Proceedings  |  2018

In this study, we have reviewed the literature in the leading marketing, management, economics, accounting and sociology journals ..

Unraveling the Customer Education Paradox: When, and How, Should Firms Educate Their Customers?

SJ Bell, S Auh, AB Eisingerich

Journal article  |  2017  |  Journal of Service Research

Customer education or the extent to which firms are seen as providing customers with the skills and abilities to utilize critical ..

DEALING WITH VARIABILITY IN PROFESSIONAL SERVICES-THE ROLE OF SCRIPTING VERSUS IMPROVISATION

Jessica Vredenburg, Simon Bell

Conference Proceedings  |  2016  |  LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING

IT'S THE STRENGTH OF THE TIES: HOW MULTIPLEX SOCIAL NETWORKS AMONG FRONTLINE EMPLOYEES DRIVE SERVICE PERFORMANCE

Miriam Guenther, Peter Guenther, Simon J Bell, Garry L Robins

Conference Proceedings  |  2016  |  LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING

Innovative Firms and the Management of Technological Partnerships: Evidence from Australia

C McLeod, S bell

Book Chapter  |  2015

This volume includes the full proceedings from the 1999 World Marketing Congress held in Qawra, Malta with the theme Global Perspe..

Why recommend a brand face-to-face but not on Facebook? How word-of-mouth on online social sites differs from traditional word-of-mouth

Andreas B Eisingerich, HaeEun Helen Chun, Yeyi Liu, He Michael Jia, Simon J Bell

Journal article  |  2015  |  Journal of Consumer Psychology

Bringing "Place" Back In: Regional Clusters, Project Governance, and New Product Outcomes

Paul Tracey, Jan B Heide, Simon J Bell

Journal article  |  2014  |  JOURNAL OF MARKETING

Variability in health care services: The role of service employee flexibility

J Vredenburg, SJ Bell

Journal article  |  2014  |  Australasian Marketing Journal

Stakeholder Salience Revisited: Refining, Redefining, and Refueling an Underdeveloped Conceptual Tool

Benjamin A Neville, Simon J Bell, Gregory J Whitwell

Journal article  |  2011  |  Journal of Business Ethics

Salesperson learning, organizational learning, and retail store performance

Simon J Bell, Buelent Menguec, Robert E Widing

Journal article  |  2010  |  Journal of the Academy of Marketing Science

How can clusters sustain performance? The role of network strength, network openness, and environmental uncertainty

Andreas B Eisingerich, Simon J Bell, Paul Tracey

Journal article  |  2010  |  Research Policy

THE ORGANIZATION OF REGIONAL CLUSTERS

Simon J Bell, Paul Tracey, Jan B Heide

Journal article  |  2009  |  Academy of Management Review

Global Consumer Innovativeness: Cross-Country Differences and Demographic Commonalities

Gerard J Tellis, Eden Yin, Simon J Bell

Journal article  |  2009  |  Journal of International Marketing

Managing networks of interorganizational linkages and sustainable firm performance in business-to-business service contexts

AB Eisingerich, SJ Bell

Journal article  |  2008  |  Journal of Services Marketing

Customer Education Increases Trust

Andreas B Eisingerich, Simon J Bell

Journal article  |  2008  |  MIT Sloan Management Review

Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?

Andreas B Eisingerich, Simon J Bell

Journal article  |  2008  |  Journal of Service Research

Maintaining customer relationships in high credence services

AB Eisingerich, SJ Bell

Journal article  |  2007  |  Journal of Services Marketing

Loyalty - Work with me

Simon J Bell, Andreas B Eisingerich

Journal article  |  2007  |  Harvard Business Review

Co-production and customer loyalty in financial services

Seigyoung Auh, Simon J Bell, Colin S McLeod, Eric Shih

Journal article  |  2007  |  Journal of Retailing

The paradox of customer education - Customer expertise and loyalty in the financial services industry

Simon J Bell, Andreas B Eisingerich

Journal article  |  2007  |  European Journal of Marketing

Social capital, customer service orientation and creativity in retail stores

Omar Merlo, Simon J Bell, Bulent Menguc, Gregory J Whitwell

Journal article  |  2006  |  Journal of Business Research

Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty

Andreas B Eisingerich, Simon J Bell

Journal article  |  2006  |  Journal of Financial Services Marketing

Coping with customer complaints

Simon J Bell, James A Luddington

Journal article  |  2006  |  Journal of Service Research

Customer relationship dynamics: Service quality and customer loyalty in the context of varying levels of customer expertise and switching costs

SJ Bell, S Auh, K Smalley

Journal article  |  2005  |  Journal of the Academy of Marketing Science

Stakeholder salience revisited: Reassessing legitimacy

BA NEVILLE, GJ WHITWELL, SJ BELL

Conference Proceedings  |  2005  |  Academy of Management: A new vision of management in the 21st century

Just entrepreneurial enough: the moderating effect of entrepreneurship on the relationship between market orientation and performance

SN Bhuian, B Menguc, SJ Bell

Journal article  |  2005  |  Journal of Business Research

Corporate reputation, stakeholders and the social performance-financial performance relationship

Benjamin A Neville, Simon J Bell, Buelent Menguec

Journal article  |  2005  |  European Journal of Marketing

When customers disappoint: A model of relational internal marketing and customer complaints

SJ Bell, B Menguc, SL Stefani

Journal article  |  2004  |  Journal of the Academy of Marketing Science

Customer neglect: Creating value through poor service

SJ Bell, E Yin

Conference Proceedings  |  2004  |  Proceedings of ICSSSM

Social capital, customer orientation and creativity in retail stores

SJ Bell, B Menguc, O Merlo

Conference Proceedings  |  2004  |  Service systems and service managment proceedings of ICSSSM'04

Extending the vision of social marketing through social capital theory: Marketing in the context of intricate exchange and market failure

A Glenane-Antoniadis, G Whitwell, SJ Bell, B Menguc

Journal article  |  2003  |  Marketing Theory: an international review

Schools of thought in organizational learning

SJ Bell, GJ Whitwell, BA Lukas

Journal article  |  2002  |  Journal of the Academy of Marketing Science

Organizing for new product development speed and the implications for organizational stress

BA Lukas, A Menon, SJ Bell

Journal article  |  2002  |  Industrial Marketing Management

The employee-organization relationship, organizational citizenship behaviors, and superior service quality

SJ Bell, B Menguc

Journal article  |  2002  |  Journal of Retailing

Corporate Social Responsibility and Reputation in Context

BA NEVILLE, B MENGUC, SJ BELL

Conference Proceedings  |  2002  |  ANZMAC 2002 Conference Proceedings

Raising the bar of service quality: The role of the salesperson-organisation relationship and organisational citizenship behaviours

SJ BELL, B MENGUC

Report  |  2001

Safeguarding channel relationships: Qualification procedures and monitoring

L FEIRUD, RE WIDING, SJ BELL

Conference Proceedings  |  2001  |  Rethinking European Marketing: The 30th EMAC Conference

Viral marketing = word-of-mouth marketing on the internet?

SJ BELL, S BECKMANN

Conference Proceedings  |  2001  |  Rethinking European Marketing: The 30th EMAC Conference

The complementary nature of qualification and monitoring - safeguarding marketing channels

L FEIRUD, SJ BELL, RE WIDING

Conference Proceedings  |  2001  |  ANZMAC 2001: Bridging Marketing Theory and Practice

Strategic market position and R&D capability in global manufacturing industries - Implications for organizational learning and organizational memory

BA Lukas, SJ Bell

Journal article  |  2000  |  Industrial Marketing Management

Image and consumer attraction to intraurban retail areas: An environmental psychology approach

SJ Bell

Journal article  |  1999  |  Journal of Retailing and Consumer Services

The customer loyalty pyramid

SJ Bell

Journal article  |  1998  |  JOURNAL OF THE ACADEMY OF MARKETING SCIENCE

Attitudes, norms and knowledge: Implications for ecologically sound purchasing behavior

SJ Bell, PJ Erwin, CS McLeod

Conference Proceedings  |  1996  |  1996 AMA WINTER EDUCATORS' CONFERENCE, VOL 7 - MARKETING THEORY AND APPLICATIONS