Simon Bell

Buyer-Supplier Relationship Dynamics: A Systematic Review

A Shamsollahi, Danielle Chmielewski-Raimondo, Simon Bell, R Kachouie

Journal article  |  2021  |  Journal of the Academy of Marketing Science

Marketing scholars have long acknowledged that buyer–supplier relationships (BSRs) evolve over time. Nevertheless, truly dynamic c..

Frontline Employee Networks and Service Innovativeness

Ozlem Ozkok, Simon Bell, Jagdip Singh, Kwanghui Lim

Conference Proceedings  |  2020  |  Proceedings of the European Marketing Academy

It has been a preoccupation of services marketing and innovation scholars as well as managers of service organisations, find new w..

An Analysis of Engagement of Workforce and Health Service Outcomes in Victoria

Simon Bell, Niharika Garud, Rakesh Pati, Victor Sojo Monzon, Josh Healy, Mladen Adamovic

Report  |  2019

Frontline knowledge networks in open collaboration models for service innovations

Ozlem Ozkok, Simon J Bell, Jagdip Singh, Kwanghui Lim

Journal article  |  2019  |  AMS Review

Service organizations often view customer-facing or frontline employees (FLEs) as sources of inimitable knowledge valuable for inn..

The Temporary Marketing Organization

Allegre L Hadida, Jan B Heide, Simon J Bell

Journal article  |  2019  |  Journal of Marketing

Increasingly, marketing activity is carried out within temporary organizations, whereby teams are assembled to complete a specific..

Service Innovation from the Frontlines in Customer-Centric Organizations

Simon Bell, Ozlem Ozkok, Jagdip Singh, Kwanghui Lim

Book Chapter  |  2019

Meta-analyses of the literature on service innovation, defined as the introduction of new or enhanced offerings that increase cust..

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

JA Fehrer, S Benoit, L Aksoy, TL Baker, SJ Bell, RJ Brodie, M Marimuthu

Journal article  |  2018  |  Journal of Service Management

Purpose: The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global ..

Interorganizational Relationships Dynamics: A Systematic Review

S Bell, Ali Shamsollahi, Danielle Chmielewski-Raimondo

Conference Proceedings  |  2018

In this study, we have reviewed the literature in the leading marketing, management, economics, accounting and sociology journals ..

Unraveling the Customer Education Paradox: When, and How, Should Firms Educate Their Customers?

SJ Bell, S Auh, AB Eisingerich

Journal article  |  2017  |  JOURNAL OF SERVICE RESEARCH

Customer education or the extent to which firms are seen as providing customers with the skills and abilities to utilize critical ..

DEALING WITH VARIABILITY IN PROFESSIONAL SERVICES-THE ROLE OF SCRIPTING VERSUS IMPROVISATION

Jessica Vredenburg, Simon Bell

Conference Proceedings  |  2016  |  LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING